Skip to content

Who pays for shipping a return?

Unless we have made a mistake in the shipping of your order, you are responsible for the shipping fees for returning a product. We will provide a prepaid shipping label with our preferred rate and the amount will be deducted from your refund. Errors rarely happen, but if ever we accidentally shipped the wrong product, please contact our customer service as soon as you receive the order and one of our representatives will solve this issue in a timely manner.


Returns consisting of multiple packages will require one prepaid return shipping label per package; please complete a separate return for each package.